Returns & Refunds Policy
At Guinther's, we take pride in the quality of our food products; however, due to the perishable nature of our inventory, we can only accept return claims for damaged or incorrect items within 24 hours of delivery. Please ensure all original packaging is retained to facilitate a swift resolution and quality inspection.
Document the Issue
Take clear photos of the damaged product and the shipping label immediately upon arrival.
Contact Support
Email our customer service team at [email protected] with your order number and photo evidence.
Verification Review
Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a credit to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing